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Development and implementation of the call-centre scheme

Clinical and Diagnostics Centre ‘Mediklinik’

Clinical and Diagnostics Centre ‘Mediklinik’

Problem

With the movement of the company to a new level of work, it required modernisation of the call-centre and installation of new equipment.

Solution

Project on introduction of IP-telephony system on the basis of Avaya hardware included transfer of existing configuration to the new software, development and implementation of operation scheme of the call-centre, as well as training of technical personnel to use and configure a new telephone exchange.

The work resulted in provision of the customer with a convenient call-centre system, which improved the quality of its services.

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